SellingMyMotor Complaints Procedure

At SellingMyMotor, we always aim to provide a high level of service and customer satisfaction. However, we understand that sometimes things may not go as expected. If you feel that we haven’t met your needs, we welcome the opportunity to put things right.

If you wish to make a complaint, please do so in writing by email. You can send your complaint to:

📧 hello@sellingmymotor.com

Please include as much detail as possible, including your full name, contact information, and any relevant reference numbers to help us investigate your concern efficiently.

1. Acknowledgement – We will acknowledge receipt of your complaint within 3 working days.
    
2. Investigation – Your complaint will be reviewed by a member of our management team.
    
3. Response – We aim to provide a full response within 7 working days. If more time is required, we will keep you updated on progress.
    

We never wish to fall short of your expectations and are committed to resolving any issues fairly, transparently, and promptly. Your feedback helps us improve our service for all customers.

Thank you for giving us the opportunity to put things right.